/* Help for customers arriving from the in-store ticket-machine POP. */
.store-help{background:#fffaf1;border-top:1px solid #ddccb6}.store-help-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px}.store-help-grid>article{border:1px solid #dcc5aa;background:#fffdf8;border-radius:15px;padding:34px;display:flex;align-items:flex-start;flex-direction:column}.help-number{font:17px Georgia;color:#98714d;margin-bottom:23px}.store-help h3{font-size:25px;line-height:1.65;margin-bottom:18px}.store-help-grid p{font-size:14px;color:#75665e;line-height:2;margin-bottom:25px}.store-help-grid .button,.store-help-grid .support-text-link{margin-top:auto}.support-text-link{font-size:13px;color:#754832;border-bottom:1px solid #b69575;padding:7px 0;display:inline-block}.support-sequence{display:flex;align-items:center;gap:20px;margin-top:24px;padding:21px 25px;background:#f0e4d3;border-radius:10px;font-size:13px}.support-sequence a{margin-left:auto;color:#754832;text-decoration:underline;text-underline-offset:5px}.faq-answer .button{margin-top:16px;font-size:12px;text-decoration:none!important}.support-inquiry{background:#faf7f0}.support-form-layout{display:grid;grid-template-columns:minmax(0,.8fr) minmax(0,1.25fr);gap:65px;align-items:start}.support-form-aside h3{font-size:25px;line-height:1.8;margin:14px 0 25px}.support-aside-label{font-size:11px;letter-spacing:.1em;color:#95633e}.support-shortcuts{display:grid;gap:11px}.support-shortcut{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 17px;border:1px solid #d9c5aa;border-left:3px solid #98714d;border-radius:9px;background:#fffdf8;font-size:12px;font-weight:600;color:#63412e;transition:background .2s,border-color .2s}.support-shortcut:hover{background:#efe1cd;border-color:#98714d}.support-shortcut .action-icon{width:25px;height:25px;flex-basis:25px}.support-form-aside>.support-text-link{margin-top:20px}.support-reply-note{border-top:1px solid #d5c3ac;margin-top:32px;padding-top:24px;font-size:12px;color:#75665e;line-height:2}.support-reply-note strong{font-weight:600;color:#63412e}.support-reply-note p{margin-top:10px}.support-form-card{border:1px solid #e0d1bd;background:#fffdf8;padding:36px;border-radius:16px;box-shadow:0 12px 36px #75483209}.support-inquiry .inquiry{gap:15px}.support-inquiry [data-entry-fields]{display:grid;gap:26px}.support-inquiry [data-entry-fields][hidden],.support-inquiry [data-form-fields][hidden],.support-inquiry [data-store-fields][hidden],.support-inquiry [data-purchase-fields][hidden],.support-inquiry [data-store-unknown-row][hidden]{display:none!important}.support-fieldset{margin:0;padding:0;border:0;min-width:0;display:grid;gap:20px}.support-fieldset+.support-fieldset{padding-top:24px;border-top:1px solid #dfd0bb}.support-fieldset legend{padding:0 0 20px;font-size:16px;font-weight:600;color:#63412e;line-height:1.7;width:100%}.support-fieldset legend>span{font:16px Georgia;margin-right:9px;color:#a17b54}.support-purchase-fields{padding:24px 20px;display:grid;gap:19px;background:#f6edde;border:1px solid #e6d4bc;border-radius:10px}.support-purchase-fields .formgrid{gap:13px}.support-inquiry .formgrid{gap:16px}.support-fields-intro{font-size:12px;line-height:1.9;color:#75665e}.support-fields-intro strong{font-weight:500;display:block;color:#63412e;margin-top:4px}.support-check{display:flex!important;align-items:center;gap:8px;font-size:12px!important;margin-top:-8px}.support-check input{width:17px;height:17px;accent-color:#754832}.support-security input[type=checkbox]{accent-color:#754832;min-width:17px;min-height:17px}.support-inquiry .inquiry label small{font-size:10px;color:#886144;letter-spacing:0;margin-left:7px}.support-inquiry .inquiry input:not([type=checkbox]),.support-inquiry .inquiry select,.support-inquiry .inquiry textarea{font-size:16px;min-height:48px;border-color:#cbb99f;background:#fff}.support-inquiry .inquiry textarea{line-height:1.9;min-height:175px}.support-inquiry .inquiry input:disabled,.support-inquiry .inquiry select:disabled{background:#f1eee8;color:#8e8479}.support-challenge{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end}.support-challenge>label{flex:1;min-width:160px}.support-refresh{border:1px solid #cbb99f;background:#fffaf1;color:#754832;border-radius:7px;padding:12px;font-size:11px;min-height:47px;cursor:pointer}.support-refresh:hover{background:#f0e4d3}.support-refresh:disabled{opacity:.5;cursor:wait}.support-inquiry [data-review]{width:100%;justify-content:space-between;margin-top:25px}.support-inquiry .formreview{background:#f3e8d6;border:1px solid #ddc3a3}.support-inquiry .formreview h3{font-size:21px}.support-inquiry .formreview pre{font-size:13px;line-height:1.95;max-width:100%;margin:23px 0}.support-inquiry .formactions{flex-direction:column}.support-inquiry .formactions button{width:100%;min-height:50px}.support-inquiry .form-status:not(:empty){padding:18px;background:#f5ecdf;border-radius:9px;border-left:3px solid #98714d;font-size:13px}.support-inquiry .form-status:empty{padding:0}.support-inquiry .form-status.form-error{background:#fff0e8;border-color:#a45332}.support-inquiry .form-status p{margin-top:12px;line-height:1.9}.support-last-resort{margin-top:28px;border-top:1px solid #dfd0bb;padding-top:18px;color:#75665e;font-size:12px}.support-last-resort summary{cursor:pointer;line-height:1.9;text-decoration:underline;text-underline-offset:4px}.support-last-resort p{margin:14px 0}.support-last-resort>a{color:#754832;text-decoration:underline;text-underline-offset:4px}.store-last-resort{font-size:11px;color:#75665e;margin-top:10px}.store-last-resort summary{cursor:pointer;text-decoration:underline;text-underline-offset:4px}.store-last-resort p{font-size:11px;margin-top:12px}.store-last-resort a{color:#754832;text-decoration:underline;text-underline-offset:4px}.hero-purchase-link+.hero-purchase-link{margin-top:5px;font-size:11px}
@media(max-width:1000px){.support-form-layout{gap:35px;grid-template-columns:minmax(0,.7fr) minmax(0,1.3fr)}.support-form-card{padding:27px}.support-form-aside h3{font-size:23px}.support-shortcut{font-size:11px;padding:14px}.store-help-grid>article{padding:27px}.store-help h3{font-size:22px}}
@media(max-width:750px){.support-form-layout{grid-template-columns:1fr;gap:28px}.support-shortcuts{grid-template-columns:1fr 1fr}.support-form-aside h3 br{display:none}.support-form-aside h3{margin-bottom:18px}.support-reply-note{margin-top:24px;padding-top:18px}.store-help-grid{grid-template-columns:1fr}.support-sequence{flex-wrap:wrap;gap:12px}.support-sequence a{width:100%;margin-left:0}}
@media(max-width:650px){.support-inquiry .wrap{width:92%}.support-inquiry .heading{padding:0 2%}.support-inquiry h2{font-size:27px;line-height:1.65}.support-form-aside{padding:0 2%}.support-form-card{padding:24px 18px;border-radius:12px}.support-shortcuts{grid-template-columns:1fr;gap:9px}.support-shortcut{font-size:12px;padding:14px 16px}.support-purchase-fields{padding:20px 15px}.support-inquiry .formgrid,.support-purchase-fields .formgrid{grid-template-columns:1fr}.support-inquiry .inquiry label small{display:inline;font-size:9px}.support-fieldset legend{font-size:16px}.support-fieldset{gap:18px}.support-inquiry .formreview{padding:20px 15px}.support-inquiry .formreview pre{font-size:12px}.store-help h3{font-size:23px}.store-help-grid>article{padding:25px}.store-help-grid .button{font-size:11px;gap:12px;width:100%}.support-sequence{font-size:11px;padding:18px}.support-challenge{align-items:stretch}.support-challenge>label{flex-basis:100%}.support-refresh{width:100%}.support-last-resort summary{font-size:11px}}
@media(prefers-reduced-motion:reduce){.support-shortcut{transition:none}}

/* Franchise enquiries are handled directly by the Okubo store. */
.fc-scope-note{border:1px solid #97a498;border-left:4px solid #516656;border-radius:10px;background:#f0f4ed;padding:24px 28px;margin:0 0 28px;display:flex;align-items:center;gap:14px 28px;flex-wrap:wrap;color:#344638}.fc-badge{font-size:11px;font-weight:600;display:inline-block;border:1px solid #93a58c;border-radius:25px;padding:6px 13px;background:#fff;color:#405c42}.fc-scope-note>p{font-size:13px;flex:1;min-width:210px}.fc-phone{display:grid;grid-template-columns:1fr auto;column-gap:20px;align-items:center;border-bottom:1px solid #70816c;padding-bottom:5px}.fc-phone small{font-size:10px;grid-column:1}.fc-phone strong{font-size:20px;letter-spacing:.03em;font-weight:600}.fc-phone>span{grid-column:2;grid-row:1/3}.direct-store-caption{font-size:12px;color:#75665e;margin:0 0 20px;padding-left:3px}.shop-operation{display:inline-block;background:#eee4d5;color:#754832;font-size:10px;letter-spacing:.06em;border-radius:25px;padding:4px 12px;margin:8px 0 14px}.shop-operation-fc{background:#e7eee1;color:#405c42}.fc-store-contact{margin-top:19px;padding:18px;border:1px solid #bfccba;border-radius:8px;background:#f0f4ed}.fc-store-contact p{font-size:12px;color:#405c42;margin-bottom:16px}.button.fc-call-button{display:flex;align-items:center;flex-wrap:wrap;gap:6px 18px;background:#516656;border-color:#516656;color:#fff;min-height:52px;font-size:12px}.fc-call-button>span{font-size:16px;letter-spacing:.025em}.button.fc-call-button:hover{background:#364b3b;border-color:#364b3b}.fc-form-notice{background:#f0f4ed;border:1px solid #97a498;border-left:4px solid #516656;border-radius:9px;padding:24px;color:#344638}.fc-form-notice h3{font-size:21px;margin:17px 0 15px;line-height:1.7}.fc-form-notice p{font-size:13px;margin:12px 0}.fc-form-notice .button{margin:20px 0 10px;width:100%;justify-content:center}.fc-form-notice[hidden],[data-franchise-hide][hidden]{display:none!important}.faq .faq-fc-note{font-size:12px;color:#405c42;background:#f0f4ed;border-left:3px solid #97a498;padding:14px 16px;margin:0 0 18px!important}.faq-fc-note a{color:#344638;text-decoration:underline;white-space:nowrap}.contact .button.fc-call-button{background:#e7eee1;color:#344638;border-color:#e7eee1}.contact .button.fc-call-button:hover{background:#fff;color:#344638}
@media(max-width:650px){.fc-scope-note{padding:21px 19px;gap:14px}.fc-scope-note>p{flex-basis:100%;min-width:0;font-size:12px}.fc-phone{width:100%}.fc-phone strong{font-size:23px}.fc-form-notice{padding:20px 16px}.fc-form-notice h3{font-size:19px}.fc-store-contact{padding:16px}.button.fc-call-button{font-size:11px}.fc-call-button>span{font-size:16px}.faq .faq-fc-note{font-size:11px;padding:13px}.support-inquiry .fc-scope-note{margin-left:2%;margin-right:2%}}

.inquiry [hidden],.support-last-resort[hidden]{display:none!important}

/* Allow native date/time controls and every grid child to shrink on iPhone. */
.support-form-layout>* ,.support-inquiry .inquiry,.support-inquiry [data-form-fields],.support-inquiry [data-entry-fields],.support-inquiry .formgrid,.support-inquiry .formgrid>* ,.support-inquiry label,.support-purchase-fields{min-width:0;max-width:100%}
.support-inquiry .formgrid{grid-template-columns:repeat(2,minmax(0,1fr))}
.support-inquiry .inquiry input:not([type=checkbox]),.support-inquiry .inquiry select,.support-inquiry .inquiry textarea{box-sizing:border-box;width:100%;min-width:0;max-width:100%;min-inline-size:0;max-inline-size:100%}
.support-inquiry input[type=date],.support-inquiry input[type=time]{appearance:none;-webkit-appearance:none;overflow:hidden}
.support-inquiry input::-webkit-date-and-time-value{min-width:0;text-align:left}
.support-inquiry input::-webkit-datetime-edit{min-width:0;padding:0}
.support-inquiry input::-webkit-datetime-edit-fields-wrapper{padding:0}
.support-inquiry .heading>*,.support-inquiry h2,.support-form-aside,.support-shortcut,.fc-form-notice,.fc-scope-note{min-width:0;overflow-wrap:anywhere}
.support-inquiry .heading{align-items:start}
.support-inquiry .heading>div{flex:1 1 50%}
.support-inquiry .heading>.intro{flex:1 1 50%}
.support-inquiry h2{font-size:clamp(27px,3vw,40px);line-height:1.65;text-wrap:pretty}
.support-faq{scroll-margin-top:115px}
.support-faq:target{outline:2px solid #98714d;outline-offset:5px;border-radius:6px}
.support-faq summary:focus-visible{outline:2px solid #754832;outline-offset:4px}
@media(max-width:650px){
 .support-inquiry .formgrid,.support-purchase-fields .formgrid{grid-template-columns:minmax(0,1fr)}
 .support-inquiry .inquiry input:not([type=checkbox]),.support-inquiry .inquiry select,.support-inquiry .inquiry textarea{padding:12px 10px}
 .support-inquiry .heading h2{font-size:26px;letter-spacing:0}
 .support-inquiry .fc-call-button{white-space:normal;text-align:center}
 .support-inquiry .formhelp,.support-inquiry .form-status,.support-inquiry .formreview pre{overflow-wrap:anywhere}
 .support-faq{scroll-margin-top:105px}
 body:has(.inquiry:focus-within) .toplink{opacity:0;pointer-events:none}
}

/* Refund enquiries begin with a report; account details are requested later by staff. */
.refund-request{padding:22px 18px;border:1px solid #cbb99f;border-left:3px solid #98714d;background:#fffdf8;border-radius:9px;min-width:0;overflow-wrap:anywhere}
.refund-request-title{font-size:12px;letter-spacing:.025em;color:#754832;margin-bottom:16px;font-weight:600}
.refund-request .refund-request-check{margin:0 0 14px;line-height:1.9;align-items:flex-start}
.refund-request-check>span{flex:1;min-width:0}.refund-request-check small{white-space:nowrap}
.refund-request .formhelp{margin:0 0 10px}.refund-request .support-text-link{font-size:11px}
.refund-steps{list-style:none;padding:0!important;margin:22px 0;counter-reset:refund}
.refund-steps li{counter-increment:refund;position:relative;padding:19px 20px 19px 60px!important;margin:0 0 10px;background:#f6edde;border-radius:9px;overflow-wrap:anywhere}
.refund-steps li:before{content:counter(refund,decimal-leading-zero);position:absolute;left:20px;top:20px;color:#98714d;font:17px Georgia}
.refund-steps strong{display:block;font-size:14px;color:#63412e;margin-bottom:7px}.refund-steps span{display:block;font-size:12px;line-height:1.9;color:#75665e}
.refund-privacy-note{border-left:3px solid #98714d;background:#fffaf1;padding:15px 18px;font-size:12px!important}
@media(max-width:650px){.refund-request{padding:18px 13px}.refund-steps li{padding:17px 14px 17px 48px!important}.refund-steps li:before{left:14px;top:18px}.refund-steps strong{font-size:13px}.refund-steps span{font-size:12px}.refund-request-check>span{font-size:13px}}